At MIRIELLE STUDIO, every product is crafted with care and attention to detail. As an online boutique brand, most of our garments are premade with the standard size chart and therefore we follow a strict no-refund policy.
Please read the terms below carefully before making a purchase.
1. ORDER CANCELLATION
Once the order is processed or shipped, it cannot be cancelled.
2. RETURNS & EXCHANGES
Every order undergoes a thorough quality check before dispatch.
As all products are carefully inspected, we follow a No Return Policy.
Returns are accepted only for damaged items.
Please report any damage within 24 hours of delivery with an unboxing video and clear photos as proof.
Once verified, we will provide a replacement or store credit for future purchases.
The cost of shipping in return is to be borne by the customer.
The product must be unused, unworn, unwashed, and returned in its original packaging with all tags intact.
Customers must ship the product back to us at their own cost.
Once verified by our team, we will arrange for a replacement or provide store credit (valid for future purchases).
No monetary refunds will be issued.
Minor thread pulls, loose threads, or slight colour bleeding are natural manufacturing variations and are not
considered defects or eligible for return or exchange.We strive to display product colours accurately, but slight variations may occur due to screen settings, lighting, and photography.
Such variations are natural and will not be considered a defect or a valid reason for return or exchange.
3. IMPORTANT NOTES
We do not offer cash or bank refunds under any circumstances.
Replacements or store credits will be processed only after the returned product has been inspected and approved by our quality team.
All decisions regarding cancellations, returns, and exchanges will be at the discretion of Mirielle Studio.